When to choose WhatsApp Business?
-
Your customers prefer writing
Booking, quick questions, sending photos of a job or a document.
-
You lose time on the phone
Quick replies and away messages for recurring questions.
-
You confirm appointments
Automatic confirmations and reminders that reduce no-shows.
-
You sell abroad
Especially useful between France and Mauritius, where WhatsApp is the usual channel.
When WhatsApp Business is not the best choice
WhatsApp is not made for mass promotional messages to people who did not ask for them: its rules forbid it and it is badly received. Email (Brevo, Mailchimp) remains the campaign tool. And the API has a cost per conversation, to weigh against real use.
What we build with WhatsApp Business
Business profile
Name, category, description, opening hours, catalogue and links.
Website button
Direct link to the chat, with a message pre-filled according to the page.
Automations
Confirmations, reminders and notifications linked to your calendar or shop via n8n.
First-line assistant
Automatic answers to frequent questions, handing over to a human.
WhatsApp Business: taking over what is already in place
A personal WhatsApp number used for work, mixed history, several people on the same phone: we help you move to WhatsApp Business, separate the uses and, if needed, migrate to the API with several users and automatic messages.
WhatsApp Business: related services and budget
Indicative budget
The app is free; the API is billed by Meta per conversation. App set-up included in our social media management packages (from €390 per month); API automations from €690 (automation package).
Frequently asked questions: WhatsApp Business
The free app suits most small businesses. The API becomes useful for several users, automatic messages or a link with your software.
Yes, a landline or mobile number can be used, provided it can receive a verification code. The same number cannot be on both the app and the API.
Only to people who agreed to receive your messages, using templates approved by Meta. Unsolicited mass messages are forbidden.
Conversations are end-to-end encrypted in the app. With the API, we state in your privacy policy how messages are processed.