What we do
The work starts with the data available: conversion statistics, session recordings, feedback from customer service. These sources reveal the real points of friction, then the mock-ups propose solutions that are tested before being developed.
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1
Research and analysis
Study of statistics, session recordings and user feedback to identify real points of friction.
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2
Information architecture
Content organised according to the user's logic rather than your internal structure.
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3
Wireframes
Greyscale mock-ups to validate the structure without being distracted by aesthetics.
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4
Prototype and user testing
Clickable prototype tested with five representative people, with a report on the problems observed.
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5
Final design and components
Application of the visual identity and creation of a reusable design system.
Tech stack & tools
The technologies and platforms we use for this type of assignment.
- Figma
- Adobe XD
- Maze
- Hotjar
- Notion
Methodology
Test early and on a prototype: fixing a journey on a mock-up costs a fraction of a fix after development.
What's included
A detailed list of what you receive at the end of the assignment.
- Analysis of journeys and statistics
- Documented information architecture
- Wireframes of key screens
- Clickable interactive prototype
- Testing with representative users
- Report of observations and prioritisation
- Final mock-ups applying your identity
- Design system and developer specifications
Indicative timeline: 4 to 8 weeks depending on the number of screens and test cycles
Training & certifications
The core skills and continuous learning behind this area of expertise.
- User research methods and usability testing protocols
- Proficiency in Figma, components and design systems
- WCAG and RGAA accessibility standards
- Behavioural analysis with Hotjar and journey measurement tools
- Continuous monitoring of mobile and web interface conventions
Experience & expertise
The kinds of assignments this expertise covers day to day.
- Journey redesigns measured before and after on conversion rates
- Interface design for business applications and dashboards
- Design systems set up and adopted by development teams
- User tests run on prototypes before development
Why choose us
Observations, not opinions
User testing ends internal debates by showing what really happens.
Fix before you build
A problem found on a mock-up costs ten times less than after development.
A lasting design system
Your future pages stay consistent because the components are defined once and for all.
Built-in accessibility
Contrast, touch target sizes and keyboard navigation are considered from the very first mock-ups.
Our packages
Indicative prices, adjusted after we discuss your project.
UX audit
from €590
Journey diagnosis
- Statistics analysis
- Usability review
- Prioritised recommendations
- Debrief with commentary
Complete design
from €2,400
Journeys and interfaces
- User research
- Wireframes and prototype
- Testing with 5 users
- Final mock-ups
- Basic design system
Product support
from €1,200 / month
Continuous design
- Design of new features
- Regular testing
- Design system maintenance
- Development follow-up
All our prices are indicative. Contact us for a free personalised quote.
Related services
The services this expertise is most often involved in.
Graphic design
A professional, consistent visual identity that leaves a lasting impression.
Learn moreWeb application development
Custom web tools tailored to the specific needs of your business.
Learn moreExpertise FAQ
UX deals with the journey and the logic, UI with the appearance. A serious project starts with UX: a beautiful screen on a confusing journey does not convert.
Yes: it is an established finding in usability research that five representative users reveal most of the major problems.
Absolutely, and it is often the best value for money: reorganising a form or simplifying a funnel improves conversions without touching the identity.
Yes: Figma mock-ups, specifications, components and documented interactive states.
By comparing before and after on specific indicators: form completion, cart abandonment, number of enquiries.